Moderation & Community Manager
As our Moderation & Community Manager, you'll be the backbone of our community and brand presence. You'll combine content moderation expertise with strategic communication to build trust, enforce community standards, and grow our presence across multiple channels.
Key Responsibilities
🛡️ Content & Community Moderation
- Monitor and moderate user-generated content across the platform to ensure compliance with community guidelines
- Review reported content, user profiles, and search results for abuse, harassment, or inappropriate material
- Make judgment calls on policy enforcement, escalating edge cases to leadership
- Maintain detailed records of moderation actions for audit trails and pattern analysis
- Respond to user appeals and disputes with empathy and fairness
📱 Social Media Management
- Manage and moderate comments, messages, and engagement across Twitter/X, Instagram, LinkedIn, TikTok, and other platforms
- Monitor mentions, hashtags, and brand sentiment in real-time
- Respond to user inquiries, feedback, and concerns with professional, on-brand messaging
- Track emerging trends, viral mentions, and community conversation threads
- Identify and counter misinformation about the platform
✉️ Email & Support Communication
- Triage and respond to contact form submissions and user inquiries
- Handle abuse reports, DMCA takedown requests, and legal compliance inquiries
- Coordinate with internal teams on time-sensitive escalations
- Maintain a professional and compassionate tone in all user-facing communications
🔍 Abuse & Safety Monitoring
- Proactively identify patterns of abuse, spam, or fraud across the platform
- Flag suspicious accounts, coordinated campaigns, or harmful behavior
- Conduct investigations into user complaints and safety incidents
- Recommend policy changes and safety improvements based on observations
- Work with admin tools to temporarily suspend or permanently ban bad actors
📊 Analytics & Reporting
- Track moderation metrics: response times, resolution rates, appeal rates, recurring issues
- Generate weekly/monthly reports on community health and moderation trends
- Identify training opportunities and process improvements
- Monitor compliance with legal/regulatory requirements (GDPR, CCPA, etc.)
🤝 Community Engagement
- Engage constructively with users: answer FAQs, share updates, highlight wins
- Organize community initiatives: contests, feedback forums, ambassador programs
- Participate in internal channels for cross-team updates
Required Qualifications
- 2+ years of experience in content moderation, community management, or trust & safety roles
- Deep familiarity with social media platforms and how they work
- Sound judgment: ability to make nuanced decisions, balance competing interests, and enforce policy fairly
- Communication excellence: clear, empathetic writing and ability to explain decisions to upset users
- Attention to detail: catch subtle policy violations, coordinate across systems, document meticulously
- Self-motivation: work independently, escalate when needed, manage time across async channels
- Resilience: exposure to disturbing or difficult content is inevitable; you manage emotional impact professionally
Preferred Qualifications
- Experience with trust & safety, abuse prevention, or fraud detection
- Familiarity with biometric privacy, facial recognition, or related technologies
- Knowledge of media literacy and online manipulation tactics
- Experience with ticketing systems, CRM platforms, or moderation dashboards
- Multilingual abilities (especially for global communities)
- Personal passion for privacy rights or digital safety
Why This Matters
Reverse Facehelps people protect their digital identity. Bad actors—stalkers, data brokers, scammers—will try to weaponize the platform. Your work directly protects vulnerable users and ensures we’re trusted by the community.
💰 Compensation
$45,000 – $65,000 / year
Commensurate with experience and location. Equity options available.
📍 Work Arrangement
Remote-first with flexible hours. Async work encouraged. Timezone overlap with US business hours preferred for escalations.
🎁 Benefits
- • Health insurance (medical, dental, vision)
- • Unlimited PTO
- • Home office stipend
- • Professional development budget
- • Equity options for exceptional candidates
🚀 Growth
Join a fast-growing team. Opportunity to expand into community leadership, policy design, or operations as the company scales.
How to Apply
- Your resume highlighting moderation or community management experience
- A cover letter(1–2 paragraphs) explaining why you care about trust & safety and community
- References from past moderation or community management roles (2–3)
- Optional:examples of tough moderation calls you’ve made and how you decided
Apply Now
Fill out the form below to apply for this role. We review every submission.
Reverse Face is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact us for any questions about open positions.